FAQ
crickex backup FAQ — answers to all your questions
From opening an account to deposits, slot games, VIP benefits and support — this page provides detailed answers to the most frequently asked questions from crickex backup users.
This page covers five key topics in detail to make your crickex backup experience straightforward: account and login, support, slot games, the deposit process, and the VIP and cashback program. Questions in each section are based on real situations so you can find the right information quickly. If you cannot find an answer to your question, contact our 24/7 live chat or email support. If you have any issues before logging in to crickex backup, read the account section below. To learn more about responsible gaming, visit our dedicated page. All casino and betting activities are for players aged 21 and over only.
Contents of this page
Account and Login Account
After logging in to your crickex backup account, go to "Account Settings" or "Profile" to update details such as your email, mobile number and address. Some changes may require identity verification (KYC). To change your name or date of birth, contact the support team. For your account's security, OTP verification is required before any changes are saved.
Repeated login failures can have a few causes: a wrong password or username, Caps Lock being on, or the account being temporarily locked. First, clear your browser cache and try again. If it fails multiple times, crickex backup may temporarily block login as a security measure — in that case, contact live chat.
Click the "Forgot password?" link on the crickex backup login page. Enter your registered email or mobile number and an OTP will be sent. Verify with that code and set a new password. Your password should be at least 8 characters long, and mixing numbers and letters improves security. If you no longer have access to that email or number, contact support.
No. Under crickex backup's rules, each player may hold only one account. Having multiple accounts under the same person is considered a violation and both accounts may be suspended or closed. Bonus benefits may also be cancelled. See our terms and conditions page for more details.
Account verification is usually completed by submitting a photo of your national ID card or passport. Submitting clear, correct documents speeds up the process. Withdrawal may be blocked until verification is complete, so verify your account before your first withdrawal. Contact live chat to find out which documents are accepted.
Support Questions Support
crickex backup offers two support channels: 24/7 live chat and email support. Live chat is the fastest — open the chat window from anywhere on the site and speak directly with an agent. For detailed issues sent by email, a full investigation is carried out before a reply is given. Both channels are available in Bengali and English.
Before contacting crickex backup support, keep the following on hand: your registered username or email, the date and approximate time the issue occurred, the transaction ID or reference number for any payment issue, and a description of the problem. If you have a screenshot, share it too — it helps resolve the issue faster.
The crickex backup support team can assist in both Bengali and English. This is set up with Bangladeshi players in mind so that language is never a barrier. Type in Bengali in the live chat and you will receive a reply in Bengali.
Yes, crickex backup support is active 7 days a week, 24 hours a day. If you have an urgent issue at night — a failed deposit, a game problem or anything else — you can reach live chat straight away. Support is fully operational during major cricket matches and BPL tournaments as well.
crickex backup's email support address can be found in the site footer and on the "About Us" page. When sending a problem by email, always include your username and a description of the issue. For urgent matters, live chat provides the fastest resolution.
Slot Games FAQ Slots
When on a tight budget, it is better to choose low-volatility slots. These games pay out small wins more frequently, so your balance lasts longer. The crickex backup slots section has many low-bet games from PG Soft, Pragmatic Play and JILI. Fortune Gems and Lucky Neko are popular with this type of player. If you are new, start with small bets first.
RTP (Return to Player) is the long-term mathematical return rate of a slot. For example, a maximum RTP of 96.92% means that over a long period, an average of about ৳96.92 is returned for every ৳100 bet — but this is a statistic, not a promise of any guaranteed win. Results in any single session can differ greatly from the RTP figure.
In progressive jackpot slots, a small portion of each bet is added to a growing prize pool. The prize keeps increasing until someone wins the jackpot. The chance of winning the jackpot is low, but the prize is much larger than in regular slots. Various progressive jackpot games are available on crickex backup.
Free spins are a bonus round where you play several spins without using your own money. In many slots, multipliers are active during free spins, which increases the win amount. The free spins feature is especially popular in games like Mahjong Ways. Keep in mind, though, that free spins are also governed by a random number generator, so there is no guarantee of a big win.
The minimum deposit on crickex backup is ৳500. You can deposit this amount through any one of bKash, Nagad, Rocket or Upay and start playing in the slots section straight away. A 100% bonus on your first deposit is available, up to ৳10,000.
Deposit Questions Deposit
crickex backup itself does not charge any additional fee on deposits. However, your mobile banking service (bKash, Nagad, Rocket, Upay) may apply its own transaction charges — this depends on that service's own fee structure. Check the relevant app's fee details before depositing.
First, wait a little while, as there can be a small delay in the mobile banking network. If it still has not arrived, get your transaction reference number from the bKash or Nagad app and contact crickex backup live chat with that number. With the correct transaction details, the support team can verify and confirm the deposit quickly.
Log in to crickex backup, go to the "Deposit" page and select bKash as your payment method. Follow the instructions shown, enter the deposit amount and complete the payment from the bKash app. The minimum deposit is ৳500. Once payment is done, save the transaction ID — it will be useful if any issue arises.
Yes, the Nagad deposit process is just as simple as bKash. Select Nagad on the deposit page, make the payment following the instructions and confirm with your PIN in the Nagad app. The minimum deposit is ৳500. Deposits can also be made the same way through Rocket and Upay.
Withdrawal requests are usually processed within 1 hour and the funds reach your bKash, Nagad, Rocket or Upay account. The minimum withdrawal amount is ৳500. Having your account verification complete means withdrawals are processed even faster.
VIP and Cashback VIP
You can move up in the crickex backup VIP program through regular playing and betting activity. Moving from Bronze to Silver, Silver to Gold and Gold to Platinum requires staying consistently active. The cashback rate increases at each tier — Platinum offers up to 1.0% weekly cashback. See the crickex backup VIP page for more details.
Weekly cashback is calculated based on your net loss for that week — that is, your total losses minus your total winnings. Example: as a Gold member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.8% = ৳160 cashback. This is the maximum rate for that tier.
The crickex backup VIP program has four tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. The cashback rate increases at higher tiers, so staying regularly active is worthwhile.
In addition to cashback, crickex backup VIP members receive priority support, invitations to special promotions and access to more exclusive benefits as they move up. Platinum members enjoy the highest level of benefits. The full list of benefits is available on the crickex backup VIP page.
For details on the conditions for using weekly VIP cashback, check crickex backup's live chat or VIP page, as the rules may vary by tier and time. Generally, cashback is added directly to your account balance and can be used for further betting.
Still have questions? We're always here
crickex backup's support team is available 7 days a week, 24 hours a day. Get help in Bengali or English — whichever you're comfortable with. For any question or issue, reach us through any of the channels below.
24/7 Live Chat
Email Support
Bengali & English
The support email address can be found in the site's footer.