crickex backup Privacy Policy
This policy explains how important your personal information is to us. You will find a clear explanation of every step involved in collecting, storing, and using your data.
Table of Contents
1 Introduction and Scope
crickex backup is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to crickex backup's website, mobile application, and all related services.
By registering an account, logging in, or using any service on this platform, you are agreeing to the terms of this Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.
All operations of crickex backup and the processing of user data are carried out in line with our Terms and Conditions. Reading both documents together will give you a full understanding of the terms of using the platform.
Important: This Policy applies only to crickex backup's own services. For the privacy policies of third-party websites or services, please refer to the relevant party's own documents.
2 Data Collection
crickex backup collects only the information that is necessary for the smooth operation of the platform and to improve the user experience. The sources and types of data collected are detailed below.
2.1 Registration and Account Information
Information you provide when creating an account:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Username and password
- Documents required for identity verification (national ID card or equivalent)
2.2 Transaction Information
During deposit and withdrawal processes, we store transaction amounts, methods (bKash, Nagad, Rocket, Upay), and time-related information. This is essential for preventing financial irregularities and managing payments properly.
2.3 Gaming Activity Information
Bet history, game session duration, win/loss records, and bonus usage information are collected automatically. This data is also used for responsible gaming monitoring.
2.4 Technical Information
Information about your device and browsing that is collected automatically:
- IP address
- Device type and operating system
- Browser type and version
- Website access time and session information
- Page visit history and navigation patterns
3 Purpose of Data Use
crickex backup uses collected data only for specific, lawful, and transparent purposes. No data is used for unrelated purposes.
3.1 Service Delivery and Operations
- Verifying accounts and ensuring secure login
- Processing deposits, withdrawals, and bonuses
- Keeping gaming services running and resolving technical issues
- Providing customer support — via 24/7 live chat and email
3.2 Security and Fraud Prevention
Collected data is used to prevent unauthorized access to accounts, detect suspicious transactions, and maintain the overall security of the platform.
3.3 Responsible Gaming
Gaming activity data is analyzed to identify unusual patterns. Under the platform's responsible gaming policy, this data helps ensure user well-being and a safe gaming experience.
3.4 Communication and Notifications
- Sending transaction confirmation messages
- Informing you about relevant promotional offers (subject to your consent)
- Notifications about service updates or policy changes
3.5 Service Improvement
Analysis of overall user behavior is used to make the platform's interface, game selection, and payment experience simpler and more effective.
4 Sharing Data with Third Parties
crickex backup does not sell your personal data to any third party. However, data may be shared in specific circumstances necessary for operating the service.
4.1 Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure suppliers. These partners may not use the data received for any other purpose.
4.2 Legal Obligations
Information may be disclosed based on a valid order or warrant from a competent court, government authority, or law enforcement agency. In such cases, crickex backup complies with its legal obligations.
4.3 Business Restructuring
In the event of corporate changes such as a merger, acquisition, or asset transfer, user data may be transferred to the new entity. However, the terms of this Policy will remain in effect.
Clarification: crickex backup does not sell or rent your personal data to any advertising network, data broker, or marketing agency.
5 Cookies and Tracking
Cookies and similar technologies are used on the crickex backup website. Cookies are small data files stored in your browser or on your device.
5.1 Essential Cookies
These cookies are required for the basic functionality of the website. Tasks such as maintaining login sessions, verifying security tokens, and saving cart or form data are not possible without them. There is no option to turn these off.
5.2 Functional Cookies
These cookies are used to remember your language preferences, display settings, and other customizations, making your experience smoother on future visits.
5.3 Analytics Cookies
Information about which pages on the website are viewed most, how long users stay, and how they navigate is used to improve the service. These cookies do not directly identify you.
5.4 Cookie Controls
You can turn off or delete non-essential cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
6 Data Storage and Security
crickex backup follows industry-standard technology and practices to protect your data. Multiple layers of security are in place to prevent data breaches or unauthorized access.
6.1 Encryption
All sensitive data transmitted and stored on the platform is encrypted using SSL technology. Passwords are never stored directly — only their hashed form is kept.
6.2 Access Controls
Only authorized personnel can access users' personal data, and only as needed for their assigned responsibilities. All access is logged and regularly audited.
6.3 Data Retention Period
Data is retained while the account is active and for the legally required period after account closure. Financial transaction records are generally kept for a defined number of years in accordance with legal requirements.
6.4 Response to Security Breaches
If a data breach occurs, crickex backup will promptly notify affected users through appropriate channels and take the necessary steps to limit the damage.
7 Your Rights
As a user, you have several important rights over your own data. crickex backup respects these rights and upholds them properly.
7.1 Right to Know
You can find out at any time what data crickex backup holds about you, for what purpose it is being used, and with whom it is being shared.
7.2 Right to Correction
If there is any incorrect or outdated information in your account, you can request a correction via live chat or email.
7.3 Right to Deletion
In certain circumstances, you can request that your data be deleted. However, some data may be required to be retained for a specific period due to legal obligations or ongoing disputes.
7.4 Right to Opt Out of Marketing
If you do not wish to receive promotional emails or messages, you have the option to opt out at any time. However, transaction and security-related notifications cannot be turned off.
7.5 Right to Data Portability
You can request your gaming history and account data in a structured format. Visit our FAQ section for more details on this process.
8 Protection of Minors
All services on crickex backup are intended only for individuals aged 21 and above. This platform never knowingly collects data from minors or manages their accounts.
Age is verified at the time of registration. If it is confirmed that an account holder is under 21, the relevant account will be closed immediately and any collected data will be securely deleted.
If a parent or guardian believes that a minor is using this platform, please contact our support team immediately.
9 Policy Changes
crickex backup may update this Privacy Policy from time to time. The method of notifying users is determined based on the nature and extent of the changes.
9.1 Notice of Changes
For significant changes, a notification will be sent to the registered email address, or a direct notice will be shown when accessing the platform. For minor editorial changes, only the "Last Updated" date on the page will change.
9.2 Meaning of Continued Use
If you continue to use the platform after a policy change, you will be considered to have consented to the new policy. We therefore recommend revisiting this page periodically.
10 Contact
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact the crickex backup support team directly. We provide assistance in both Bengali and English.